Refund policy

Baseup is a brand of Tohtonku Sdn Bhd (197801001281 (38311-A)), Unit 16-02, Level 16, Imazium, No. 8, Jalan SS21/37, Damansara Uptown, 47400 Petaling Jaya, Selangor, Malaysia.

All sales are final

Due to the nature of health supplement products, all sales are final and refunds or exchanges are not accepted once purchased, unless the product is defective, damaged or incorrectly delivered. Change-of-mind returns are not accepted.

Defective, damaged or wrong items

If your product arrives defective, damaged or is not what you ordered, report it within 7 days of receiving it. Email info@baseup.com.my with your order number and photos of the product and its packaging as evidence. Please don't send anything back before we reply.

Once we have checked your request, we will tell you the next steps and arrange a refund or an exchange.

Refunds

Approved refunds go back to your original payment method. We email you when the refund is processed. Your bank or card provider may take a few more days to show it.